Agencies

An agency is for a brokerage running Luxury Lab across its agents.

The shape

• The agency holds the contract, the roll-up view, and the single sign-on binding.
• Each agent has their own workspace — a full, sovereign tenant. Their listings, clients, and website are theirs.
• Principals hold owner access in every child workspace, granted by the agency rather than by the agent.

The agency itself holds no listings and no clients. It is governance and billing, not a shared database.

The agency view

Principals get Agency in the account menu.

• Portfolio tiles — the whole book of business at a glance.
• A card per workspace — the same figures each agent sees on their own insights page.
• A cross-workspace roster.
• Add an agent — creates the workspace and sends the invitation.
• The office feed — the brokerage’s MLS licence, held once, and each agent’s MLS id beneath it.
• Billing — one contract, per seat.
• Recruiting across the portfolio — when any child has a bench.

A seat is a distinct person, counted once no matter how many workspaces they touch.

What the contract includes

The full membership for every child workspace — including custom design and recruiting. Agents under an agency do not need, and cannot take, their own membership.

The office feed

An MLS feed is a licence a brokerage signs, so feeds are connected here and nowhere else. On the Feed tab a principal saves the office feed — the vendor, its credential, and its dataset code where the vendor needs one — and Verify runs one live request to prove the token works.

Beneath it, Agents in the feed lists every agent workspace. Enter each agent’s MLS id as the MLS prints it on their listings (for Epique Realty’s feed, their Epique email), and their listings sync from the office licence from then on — photographs and all, kept in step with the MLS record. There is nothing for the agent to set up, and nothing they can change from their side; an agent whose listings have not appeared is told to ask you.

A few rules the desk keeps:

• An id attaches to the agent’s own seat, so their listings refresh when they open Listings. An agent who has not signed in yet has no seat — their field unlocks the moment they do.
• A blank id removes the connection. The listings it brought in stay and simply stop updating.
• Market search and comparables answer through the office feed for every agent with no id entered at all.

Single sign-on

An agency can bind its identity provider. Agents signing in through it get a workspace created for them automatically on first sign-in, stamped to the agency, with principals granted. There is nothing to provision by hand.

Onboarding a recruit

When a recruit reaches committed and you are a principal, their dossier offers to onboard them: a workspace is created under the agency, they are invited, and the recruit’s timeline records it.

See Recruiting.

Leaving

Detaching a workspace from an agency leaves it standing — the agent keeps everything. The agency-granted principal access is removed; any membership the principal held in their own right stays.

Getting one set up

Agency accounts are configured by Luxury Lab rather than self-serve. Talk to us.