Inbox
Every conversation with a lead, every showing request, and a record of everything Elle handled by text and phone.
Inbox carries a count when something is unread or a showing is waiting on you.
| Tab | Holds |
|---|---|
| Conversations | Two-way email with your leads |
| Showings | Your availability, requests waiting, and what is booked |
| Concierge | Elle’s texts and calls, each with a summary |
Conversations
One thread per person — the relationship’s record, not one thread per property. A client who enquires about three listings over two years has one conversation.
Threads with something unread since you last looked are marked.
How a thread starts
Every submission from your public website seeds one:
- An enquiry with a message arrives as their words.
- A blank enquiry — someone who filled the form and pressed send — arrives as a quiet context line: “Requested contact about 14 Ridgewood Lane.”
Replying
Open the thread. The transcript is above, the composer below. Quoted tails from their email client collapse behind a disclosure so you read what they actually wrote.
Your reply goes out under your name, from an address that routes their response straight back into this thread. To them it is ordinary email; to you it stays in one place.
Opening a thread marks it read.
Drafting with Elle
Draft with Elle in the composer writes a reply and puts it in the box. No drawer opens, and nothing is sent.
She writes it grounded in the whole thread, the client’s file, and any listings the conversation mentions. She deliberately does not read your private notes.
The draft only lands if you have not started typing — your words are never overwritten.
Elle has no ability to send email to a lead, on any channel. Inbound email is untrusted content, and an assistant that could both read it and reply to it unsupervised is a bad idea. She drafts; you read it; you send.